RETURNS AND EXCHANGE

HOW TO MAKE AN ONLINE RETURN

  1. Check your item(s) qualifies for a return (see returns policy)
  2. Click 'Make A Return' located on the home page and follow the steps.
  3. Re-pack the item with the labels and tags still attached ready for your collection.
  4. Items will be collected within 3 working days.

UAE returns are FREE. (1 free collection per order otherwise 20aed charge per collection).

 ONLINE RETURNS & EXCHANGE POLICY (UAE)

  • 10 days FULL refund policy for online card payments only. 
  • Cash or card payments on delivery are credit refund only.
  • Sale items, face masks & earrings are non returnable.
  • Items must be returned in a sellable condition - unworn, tags attached, hygiene sticker (swimwear) still applied. PLEASE NOTE: items that are damaged, soiled, or smelling of perfumes/scents will NOT qualify for a refund and can be refused. 
  • Card refunds take up to 7-14 days refunded back to the card used during the transaction. Refunds are processed once the item(s) are received back to us. 
  • We offer an extra 10% order value on top of refunds if you choose to receive credit rather than a full card refund.
  • We offer 1 free exchange to UAE customers if you are changing the size only, please send us an email to confirm your size and arrange an exchange info@beachcity.ae .
  • Exchanges for a different style will need to processed as a new sale, select 'cash on delivery' and your previous value will be deducted upon delivery, once the exchanged item has been collected and approved. Email info@beachcity.ae to confirm your new order is an exchange. 

 IN STORE RETURNS & EXCHANGE POLICY

  • 14 days exchange or credit refund only.
  • Must be returned to the store in a sellable condition.
  • Can only be refunded/exchanged with a receipt.

RETURNS GCC, MIDDLE EAST AND REST OF WORLD

  • Must be returned within 14 days of receiving the order.
  • Please email info@beachcity.ae to request a refund, we will provide the address.
  • International returns are at your own cost, unless the item is faulty or damaged (please email us so we can try to help you find the easiest and most cost-effective way of returning). 
  • Please make sure to send your return using tracked delivery and then notify us of the tracking information. info@beachcity.ae *PLEASE STATE THE PACKAGE IS A RETURN WHEN BOOKING WITH THE COURIER*
  • We are not responsible for items lost or damaged if sent without using a tracked courier service. 

Still have questions? Please email info@beachcity.ae