HOW TO MAKE AN ONLINE RETURN
- Check your item(s) qualifies for a return (see returns policy)
- Click 'Make A Return' located on the home page and follow the steps.
- Re-pack the item with the labels and tags still attached ready for your collection.
- Items will be collected within 3 working days.
UAE returns are FREE. (1 free collection per order otherwise 20aed charge per collection).
ONLINE RETURNS & EXCHANGE POLICY (UAE)
- 10 days FULL refund policy for online card payments only. After 10-14 days store credit only.
- Cash or card payments on delivery are STORE credit refund only.
- Sale items, face masks & earrings are non returnable.
- Items must be returned in a sellable condition - unworn, tags attached, hygiene sticker (swimwear) still applied. PLEASE NOTE: items that are damaged, soiled, or smelling of perfumes/scents will NOT qualify for a refund and can be refused.
- Card refunds take up to 7-14 days refunded back to the card used during the transaction. Refunds are processed once the item(s) are received back to us.
- We offer an extra 10% order value on top of refunds if you choose to receive credit rather than a full card refund.
- We Offer 1 Free exchange for UAE Customers." (1 time exchange only) If you are exchanging more than once for another size of the same item we charge of AED 15 per collection & delivery. Please send us an email to confirm your size and arrange an exchange firstname.lastname@example.org.
- Exchanges for a different style will need to processed as a new sale, select 'cash on delivery' and your previous value will be deducted upon delivery, once the exchanged item has been collected and approved. Email email@example.com to confirm your new order is an exchange.
IN STORE RETURNS & EXCHANGE POLICY
- 14 days exchange or store credit refund only.
- Must be returned to the store in a sellable condition.
- Can only be refunded/exchanged with a receipt.
RETURNS GCC, MIDDLE EAST AND REST OF WORLD
- Must be returned within 14 days of receiving the order.
- Please email firstname.lastname@example.org to request a refund, we will provide the address.
- International returns are at your own cost, unless the item is faulty or damaged (please email us so we can try to help you find the easiest and most cost-effective way of returning).
- Please make sure to send your return using tracked delivery and then notify us of the tracking information. email@example.com *PLEASE STATE THE PACKAGE IS A RETURN WHEN BOOKING WITH THE COURIER*
- We are not responsible for items lost or damaged if sent without using a tracked courier service.
Still have questions? Please email firstname.lastname@example.org